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Troubleshoot connexion bug

If you're having problem connecting to Slack on the desktop app or in a browser, learn more near connexion issues and how to troubleshoot.

Tip: If you're an It or a network admin, learn how to manage connection problems for your network.

Common issues

Outcome	Error message
Connectivity failure	Slack cannot connect.
Loading problem	For some reason, Slack couldn't load.
Server error	Sorry! Something went incorrect, but we're looking into it.
WebSocket problem	Last updated less than a minute ago…(fault will appear in a gray banner)
Browser errors	Y'all'll see an error message in the browser you lot're using to access Slack.

Connectivity failure

The issue

When the Slack desktop app cannot connect, information technology may be because the settings for your network or any security devices (such as a proxy, firewall, antivirus software, or VPN) are interfering.

Steps to troubleshoot

Pace ane: Clear the cache and restart Slack

Click Restart Slack below the error bulletin.

Pace ii: Collect and send us your Net Logs

If y'all're still having trouble, collect your Net Logs on the Slack desktop app and send them to us and so nosotros can investigate farther. To collect Cyberspace Logs, click the Download Logs button below the error bulletin, or use the steps below.

1. Open the Slack desktop app, then click Help in your estimator'due south meridian menu bar. (If you're on Windows x, click the ☰ three lines icon in the top left of the Slack app.)
2. Select Troubleshooting, then clickRestart and Collect Net Logs. The app will restart. One time it does, you'll see a pop-upward window with the message Your log is in progress.
3. Use Slack as y'all normally would. When the issue occurs, go back to the popular-up window and click Terminate Logging.
4. Locate the zip file in the Downloads folder of your figurer.
5. Send us a note with the file attached.

Loading problem

The issue

Slack is having trouble loading on the desktop app or in a browser. When this happens, browser extensions or a security device may be interfering, or there could exist an issue on Slack's terminate.

Steps to troubleshoot

Pace 1: Clear your cache

Desktop

Browser

1. Open the Slack desktop app, and then click Help in your computer's acme card bar.(If you're on Windows 10, click the ☰ three lines icon in the tiptop left of the Slack app.)
2. SelectTroubleshooting.
3. ClickClear Enshroud and Restart.

1. Clear your spider web browser's cache. These steps will vary depending on which browser y'all're using.
2. Open Slack in a private or Incognito window. If you can connect to Slack, the outcome may exist due to a browser extension. Disable any browser extensions to meet if this allows Slack to load in a normal browser window.

Step 2: Run the Slack connection test

1. Visit slack.com/help/test to bank check your connectedness to Slack.
2. If at that place are whatsoever errors, contact your network administrator.

Step 3: Collect and send us your Net Logs

If you're still having trouble, collect and transport usa your Net Logs and so we can investigate further. You tin collect Net Logs from either the desktop app or Google Chrome, depending on which y'all're using when the result occurs. If you're having problem with both the desktop app and browser, use the steps beneath for the desktop app.

Desktop app

Google Chrome

1. Open the Slack desktop app, and so click Help in your figurer's meridian bill of fare bar. (If you're on Windows 10, click the ☰ three lines icon in the top left of the Slack app.)
2. Select Troubleshooting, then clickRestart and Collect Net Logs. The app will restart. In one case information technology does, you'll run into a pop-upwards window with the message Your log is in progress.
3. Use Slack every bit yous usually would. When the event occurs, go back to the pop-upwards window and click Stop Logging.
4. Locate the zip file in the Downloads folder on your computer.
5. Send us a note with the file attached.

1. Open Google Chrome and go to the following link: chrome://net-export/.
2. Click First Logging to Disk.
3. Relieve the file as slackNetlog.
4. Open a new tab in Google Chrome, and so open up your Slack workspace.
5. Apply Slack as you normally would. When the event occurs, become back to the chrome://net-consign/ tab, and click Stop Logging.
6. Locate the slackNetlog file in the Downloads binder on your computer.
7. Send us a annotation with the file attached.

Notation: If you're using a browser that isn't Google Chrome, send us a notation and we'll help you troubleshoot farther.

Server error

The result

An error with Slack's server may be preventing the desktop app or browser from connecting and loading.

Steps to troubleshoot

Pace 1: Reload Slack

1. Open Slack from the desktop app or in a browser.
2. Employ ⌘ R (Mac) or Ctrl R (Windows/Linux).

Step 2: Contact usa

If you're still having problem, visit the Slack Status site to see whether at that place are whatsoever issues we're currently working to resolve. If that'southward not the case,get in affect with usand nosotros'll help you troubleshoot further.

WebSocket problem

The issue

When Slack is having problem maintaining WebSocket connections on the desktop app or in a browser, yous won't automatically receive any new messages from your channels or direct messages (DMs).

Steps to troubleshoot

Pace 1: Contact your network ambassador

Arrive touch with your network ambassador to ensure WebSocket connections are supported. In addition, ask them to inspect any connection attempts to the post-obit domains:

• wss-primary.slack.com
• wss-backup.slack.com
• wss-mobile.slack.com

Step 2: Collect and send us your Internet Logs

If you're withal having problem, collect and send us your Cyberspace Logs then nosotros tin investigate further. You tin collect Net Logs from either the desktop app or Google Chrome, depending on which you lot're using when the result occurs. If you're having trouble with both the desktop app and browser, employ the steps below for the desktop app.

Desktop app

Google Chrome

1. Open up the Slack desktop, then click Help in your computer'due south top card bar. (If you're on Windows 10, click the ☰ three lines icon in the top left of the Slack app.)
2. Select Troubleshooting, then clickRestart and Collect Cyberspace Logs. The app will restart. Once information technology does, you'll run across a popular-up window with the message Your log is in progress.
3. Use Slack as you usually would. When the issue occurs, go dorsum to the pop-upwards window and click End Logging.
4. Locate the nil file in the Downloads folder on your reckoner.
5. Send u.s.a. a note with the file attached.

1. Open up Google Chrome and go to the following link: chrome://net-export/.
2. Click Showtime Logging to Disk.
3. Relieve the file as slackNetlog.
4. Open up a new tab in Google Chrome, then open your Slack workspace.
5. Utilise Slack as you ordinarily would. When the issue occurs, go back to the chrome://cyberspace-export/ tab, and click Cease Logging.
6. Locate the slackNetlog file in the Downloads binder on your computer.
7. Send us a note with the file attached.

Note: If you're using a browser that isn't Google Chrome,send us a notation and we'll aid you troubleshoot further.

Browser errors

The issue

You lot're seeing an error with the browser you're using to access Slack. Here's an example from Google Chrome:

Steps to troubleshoot

1. If applicable, use the troubleshooting steps included in your browser'due south fault message.
2. Make sure the browser y'all're using is supported and up to date. Visit Minimum requirements for using Slack for more details.
3. Clear your web browser's cache (these steps volition vary depending on the browser you lot're using).
4. Open Slack in a private or Incognito window to encounter if you tin can connect to Slack. If you tin connect in a individual or Incognito window, the issue may be due to a browser extension. Disable any browser extensions to see if this allows Slack to load in a normal browser window.
5. Attain out to your network administrator.
6. Contact us if you demand further assistance.

Awesome!

Thanks so much for your feedback!

If you'd similar a member of our support squad to respond to y'all, please ship a note to feedback@slack.com.

Got it!

If you'd like a member of our support team to respond to you, delight send a annotation to feedback@slack.com.

If yous'd like a member of our support team to reply to you, please send a note to feedback@slack.com.

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Source: https://slack.com/help/articles/205138367-Troubleshoot-connection-issues